Privacy Policy

Last Updated: October 2026

1. Introduction

This Privacy Policy explains how Centty Ltd ("Centty", "we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, platform, and services available through www.centty.co.uk.

Centty provides software and marketing tools that help local businesses collect leads, manage booking requests, promote offers, gather customer feedback, request reviews, create campaign landing pages, track performance, and manage local growth campaigns from a single platform.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Information We Collect

Information You Provide

We may collect:

• Name
• Email address
• Telephone number
• Business name
• Business address
• Billing information
• Account login credentials
• Customer enquiries and support requests
• Marketing preferences

Information Collected Automatically

When you use our website or services, we may collect:

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Referral source
• Session information
• Cookie identifiers
• Usage and performance analytics

Customer Data Processed Through the Platform

Our customers may use Centty to collect and process:

• Lead information
• Booking requests
• Customer reviews
• Feedback submissions
• Contact details
• Coupon claims
• Campaign responses

In such cases, Centty generally acts as a Data Processor, while the business using the platform acts as the Data Controller.

3. How We Use Information

We use personal information to:

• Provide and operate our services
• Create and manage user accounts
• Process payments and subscriptions
• Respond to enquiries and support requests
• Improve platform functionality
• Monitor system performance and security
• Send important account notifications
• Deliver marketing communications where permitted
• Comply with legal obligations
• Prevent fraud and abuse

4. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent where required
• Protection of vital interests

5. Sharing Information

We do not sell your personal information.

We may share information with:

• Hosting providers
• Cloud service providers
• Analytics providers
• Payment processors
• Email delivery providers
• Customer support providers
• Professional advisers
• Law enforcement or regulators where legally required

All third-party providers are required to implement appropriate security measures.

6. International Transfers

Where data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

• Adequacy Regulations
• International Data Transfer Agreements (IDTAs)
• Standard Contractual Clauses (SCCs)

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet contractual obligations
• Resolve disputes
• Comply with legal requirements

Retention periods vary depending on the nature of the data and legal obligations.

8. Security

We implement technical and organisational measures designed to protect data, including:

• Secure HTTPS encryption
• Access controls
• Authentication procedures
• Platform monitoring
• Secure hosting environments
• Regular security updates

No internet-based system can be guaranteed completely secure, and users provide information at their own risk.

9. Marketing Communications

You may receive marketing communications if:

• You have requested information about our services;
• You are an existing customer; or
• You have provided consent.

You may unsubscribe at any time using the unsubscribe link or by contacting us.

10. Cookies

We use cookies and similar technologies to:

• Maintain website functionality
• Remember user preferences
• Measure performance
• Analyse visitor behaviour
• Improve user experience

Users may control cookie preferences through browser settings.

11. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete personal data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

12. Children's Privacy

Centty's services are intended for business users and are not directed at children under the age of 18.

13. Third-Party Websites

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

14. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

15. Contact Information

Centty Ltd
Website: www.centty.co.uk
Email: privacy@centty.co.uk

For data protection enquiries, please contact us using the details above